Most mystery shopping companies will ask you to
complete an online application. Although each
company's procedures are a little different, here
are some basics that are true in almost every
case.
A major reason mystery shopping companies reject
applicants is that they did not fully complete
the application, so answer every question. If you
are asked for a writing sample, provide it. As
many as 20% to 25% of applicants do not make it
through the first screening because they fail to
provide all of the information required.
When you apply for a typical job, there are legal
restrictions regarding the types of questions
employers can ask prior to hiring you. Because we
are all used to those limitations, some of the
questions asked on a mystery shopping application
may seem odd or inappropriate. You may be asked
your age, race, marital status, number of
children and their ages, if you own a car, if you
have pets, whether you wear glasses, etc. Some
companies may make these questions optional,
while others will require that you answer to be
considered for shops.
The good news is that questions such as these are
not asked in order to exclude you, they are asked
in order to include you. Some assignments require
shoppers to be over or under a certain age to
match the demographics of the client's customers.
They may need three couples each of a different
race or ethnicity to test compliance with
non-discrimination laws. Shoppers may have to be
accompanied by children. If someone is going to
mystery shop a pet grooming service, they need a
pet.
Remember that a big part of your job as a mystery
shopper is filling out report forms and writing
comments and narratives. Making sure your
spelling, grammar and punctuation are perfect
shows that you will be thorough and accurate in
completing your reports. When providing a writing
sample, create it in your word processor and make
sure you spell check it. Then cut and paste the
sample into the application.
Of course, you should carefully proofread all of
your application to catch any mistakes before you
submit the application. Some companies are more
forgiving than others on these matters, but why
handicap yourself by doing a less-than-excellent
job?
Do not fill out the application in ALL CAPS or
all lower case. Your keyboard has a shift key, so
use it to properly capitalize the first word in
each sentence, proper nouns, etc. Many people get
sloppy when writing on the computer and drop
letters, ignore punctuation, use abbreviations
such as 'u' for 'you,' and otherwise make
mistakes which are not acceptable in a mystery
shopping report. Do not do these things on your
application, either.
Some companies with online applications will ask
you to print and mail a copy of their Independent
Contractor agreement, or they will ask for other
documentation. If they request it, do it. And do
it promptly. If you take weeks to do something
simple like print, sign and mail a contract, how
long will it take you to complete an assignment?
Mystery shoppers can be male or female, young
moms or 'seasoned citizens,' employed,
self-employed, homemakers or retirees. You do not
need a college degree or special training and
experience. So whoever you are, put your best
foot forward with great applications and get
started now!